ezyVet integrations: vet practice management API guide for AU clinics

Quick answer: EzyVet ships with a documented REST API that, in our experience, covers most of what an integration needs and is updated regularly enough to build against confidently. The integrations that earn their place sit at the edges of the clinic operation. Booking and reminders that reflect how clients actually want to interact. Accounting that doesn’t lose a day a fortnight. Reporting that helps the principal vet make business decisions without exporting CSVs.

EzyVet has broad adoption across Australian and New Zealand vet clinics. For clinics that have outgrown what the default configuration covers, the question isn’t whether to replace EzyVet. It’s how to wire it more cleanly into the systems around it: the website, the accounting tool, the SMS gateway, and the client-facing apps that increasingly drive how clients book and communicate.

Four patterns cover most of the integration work veterinary practices come to us about.

Pattern 1 — Online booking that reflects reality

EzyVet has appointment booking, and there are third-party widgets that plug into it. The integration question is whether the booking surface matches how the clinic actually operates. Out of the box, it usually doesn’t.

The gaps that drive custom work, in our experience:

• Provider preferences and surgery slots. Dr Smith only does new patient consults on Tuesdays. Dr Patel doesn’t do dentals before 10am. The orthopaedic surgeon’s time blocks alternate between consultations and theatre. EzyVet can express this, and many of the off-the-shelf booking widgets connected to it sit one level of abstraction above where those rules live.
• Triage routing. A first-time client booking a “limping dog” consultation needs different routing than a regular boarder check-in. Generic booking widgets typically treat appointment types as equivalent at the booking surface.
• Returning client matching. A booking from a client who’s already in EzyVet shouldn’t create a duplicate — pet name + client phone + species is a workable matching key.
• Multi-pet households. The booking flow should remember that this client has three cats and let them pick which one the appointment is for, rather than treating each appointment as a fresh contact event.

The build: a custom booking surface on the clinic’s website (not on a generic SaaS subdomain) that reads availability from the EzyVet API in real time, applies the clinic’s routing rules, and writes the appointment back. Same shape as Best Practice integration for medical clinics — the API exposes the slot, and the business logic for what fits where lives in the integration.

Pattern 2 — Reminders, recalls, and the conversation around them

EzyVet’s native reminder system covers the basics. What clinics most often extend it for:

• Vaccination reminders that route differently for first-vaccination puppies vs adult annual boosters, with the right tone for each
• Surgery follow-ups scheduled at clinically appropriate intervals (24-hour check, 7-day suture removal, 14-day final)
• Wellness plan reminders for clinics running subscription wellness programs — due-date driven by plan terms, not by clinical calendar
• Confirmation replies that update EzyVet — if the client texts “CONFIRM” back, the appointment status changes in EzyVet without the front desk touching anything
• Smart fallback channels — SMS first for under-50 clients, email for over-50, voice for clients with no mobile on file

The shape: scheduled extracts from EzyVet’s appointment and reminder endpoints, run through a messaging platform (Twilio for SMS is typical), with reply parsing that maps CONFIRM / CANCEL / RESCHEDULE back to EzyVet appointment status changes. The general engineering is covered in webhook patterns that don’t fall over — the inbound SMS path needs the same reliability discipline as a webhook subscriber.

Pattern 3 — Accounting reconciliation that doesn’t lose a day a fortnight

EzyVet handles invoicing; Xero (or MYOB) handles the books. The reconciliation between them is one of the highest-cost manual jobs in many clinics.

The fix:

• Daily import of invoices from EzyVet into Xero, with line items that preserve product / service categorisation
• Bank-feed matching where the EFTPOS settlement amount ties back to the day’s EzyVet receipts
• Pet insurance gap-claim reconciliation when the insurer pays the clinic directly — the difference between the invoice amount and the insurance contribution shows up correctly as bad debt or receivable, not as a phantom number
• Refunds and account credits that reverse cleanly in both systems, with audit trail

Where this falls down: trying to make EzyVet the source of truth for accounting. EzyVet owns what was done. Xero owns what was paid for it. The integration syncs the first into the second, not the other way.

Pattern 4 — Operational reporting beyond EzyVet’s native views

EzyVet’s native reports cover the clinical and basic financial bases. What clinic owners typically want next:

• Revenue per vet per hour worked, netting out theatre time vs consultation time vs administrative
• Procedure mix drift — the breakdown of consults, dentals, surgeries, wellness over time, and whether that mix is what the clinic strategy says it should be
• Client lifetime value by acquisition channel — which website forms, referrers, and social campaigns actually produce clients who stick around for years
• Wellness plan retention — renewal rates, churn reasons, plan utilisation by tier
• Inventory turn vs stock-on-hand for the products that move slowly and tie up cash

The shape: nightly extract from EzyVet into a reporting database, with the joins and apportionment logic done in the reporting layer. Dashboards the principal vet and practice manager consume without anyone having to open Excel.

This is the integration that turns “the practice manager spends Thursday afternoon on reports” into “the practice manager spends Thursday afternoon on something more valuable.”

Pattern 5 — Client portal: pet records, history, and re-bookings

A clinic-branded portal that pulls from EzyVet — appointment history, vaccination status, current weight tracking, in-progress treatments — is increasingly something corporate veterinary groups offer, and what independents are competing against.

The shape:

• Read-only mirror of the client’s record, scoped per-client, with no clinical text exposed unless the vet has explicitly flagged it as patient-facing
• Self-service appointment booking and reminder confirmation
• Health summaries (last visit, weight trend, upcoming due dates) auto-generated from EzyVet data
• A messaging channel back to the practice for non-clinical questions

Build complexity is moderate. The competitive value is significant for independents who don’t want to lose clients to corporate groups offering the same kind of experience.

Cases custom isn’t the right call

Three cases where EzyVet’s out-of-the-box is the right answer:

• Single-vet clinics with stable client volume. The manual work is contained.
• Clinics in their first year on EzyVet. Operational rhythm is still settling; building against a moving target wastes the build.
• Clinics about to be acquired by a corporate group. The acquirer will likely standardise on their own integrations.

The threshold where integration work earns its place is roughly 3-4 vets, a regular new-client flow, and a practice manager who’s feeling the cost of the reconciliation and reporting work.

How we typically work on EzyVet

EzyVet projects start with a half-day audit: where data is being typed twice, which reports the principal vet wants but doesn’t get, which client-facing workflow is losing appointments. The replacement plan stages reconciliation first (highest cash-flow value), then reminders and booking (highest client-experience value), then reporting and the portal as appetite allows.

For EzyVet running across a clinic or group where any of those patterns rings true — that’s the right point to map out what to replace first.

What an ezyVet integration typically costs

A first ezyVet integration typically lands in the $15,000–$40,000 range (ex GST) for a V1 build, depending on how many of the patterns above are in scope and the depth of each. An accounting reconciliation or a reminder-and-recall workflow sits at the lighter end; a client-facing portal pulling live pet records, or an operational reporting layer, sits at the heavier end. Build timelines are usually 6–14 weeks from engagement, with the booking-rule and data alignment (provider preferences, triage routing, multi-pet matching) being the longest single workstream. Plan for an ongoing maintenance retainer — typically $500–$1,500/month — covering API change monitoring, hosting, security updates and light support.

Common questions

Do we need to leave ezyVet to do this? No. A custom integration works alongside ezyVet, which stays the source of truth for clinical records, appointments and invoicing. The integration reads from and writes to ezyVet through its API; it does not replace it.

How is client and pet data protected? Australian data residency, encryption in transit, least-privilege access scoped to only the data the integration needs, and audit logging — so a client-facing portal exposes exactly what the clinic intends and no clinical text the vet hasn’t flagged as patient-facing.

Will it break when ezyVet updates? APIs change, so the maintenance retainer covers monitoring ezyVet API changes and keeping the integration current. The build itself uses idempotent, well-tested patterns, so a transient error does not corrupt data.

How soon do we see value? Most projects stage the highest-value item first — usually accounting reconciliation or reminders — so the first piece is typically live within the first few weeks rather than waiting for the whole build.

What size clinic does this make sense for? Roughly 3–4 vets, a regular new-client flow, and a practice manager already feeling the cost of the reconciliation and reporting work. Below that, ezyVet out-of-the-box usually covers it.