Health Practice Management · Allied health PMS
Cliniko
integration & API.
Cloud-based PMS for allied health — we build patient portals, multilingual content, and bespoke integrations.
C What is Cliniko?
Cliniko in plain English.
Cliniko is a cloud-based practice management system widely adopted by Australian and international allied health practices — physiotherapists, chiropractors, osteopaths, massage therapists, podiatrists, psychologists and counsellors. It handles appointment scheduling, clinical notes, billing, and patient communication. Designed for solo to mid-size practices. Cliniko exposes a documented REST/JSON API at docs.api.cliniko.com with OpenAPI spec, rate-limited at 200 requests/minute per user — making it one of the most integration-friendly PMS platforms in the AU allied health market.
What businesses use it for
Common Cliniko
use cases.
- 01 Appointment scheduling for allied health practices
- 02 Clinical note-taking with templates per discipline
- 03 Patient billing and payment processing
- 04 SMS and email appointment reminders
- 05 Telehealth integration with platforms like Coviu
- 06 Reporting on practice performance and clinician productivity
Why custom?
Beyond the default Cliniko integrations.
Cliniko is the leading cloud-based practice management system for Australian allied health (physio, OT, psychology, podiatry, dietetics). We build the custom layer Cliniko users need: branded patient portals, multilingual content platforms, online booking with bespoke logic, and integration with telehealth and accounting systems.
What we build with Cliniko
Common Cliniko integrations.
Branded patient portal with appointment management, secure messaging, and document exchange
Multilingual health information platform tied to Cliniko patient records
Online booking with bespoke logic (multi-clinician, complex availability, package bookings)
Structured intake forms with branching logic that pre-populate Cliniko clinical records
Patient lifecycle automation: appointment, attendance, and clinical milestone events flowing from Cliniko into GoHighLevel via n8n — for follow-up, retention, no-show recovery, and pipeline reporting
Integration with Coviu, HealthDirect Video Call, Zoom Healthcare for telehealth
Custom platforms for allied health collectives sharing infrastructure across practices
AI-assisted clinical note summarisation and patient triage
How a Cliniko project usually unfolds
How a Cliniko project usually unfolds.
- 01
Audit the practice and its workflows
A working session with the practice team — clinical workflows by discipline, where reception time is going, where patients are dropping out of the journey, what reporting the practice owner asks for and doesn't get. Out of that we agree what to build first.
- 02
Design the integration with privacy boundaries in mind
API access set up against Cliniko, identity model agreed, the data flow mapped with the Australian Privacy Act in view. What patient data lives where, what crosses boundaries, what stays inside Cliniko by design.
- 03
Build and ship in clinically-safe phases
Highest-pain piece ships first. Branded patient portal, intake forms feeding clinical records, lifecycle pipeline from Cliniko into GoHighLevel or HubSpot, multilingual content layer. Each phase runs in parallel with the existing workflow until the team is confident.
- 04
Handover with clinical-safe documentation
Staff training on the new surfaces, runbooks covering when to escalate something, and a documented support arrangement. Patient-facing changes go through a soft launch before being announced to the patient base.
Typical investment $20K–$90K depending on scope
Typical timeline 6–14 weeks to first delivery
What you can expect
What a Cliniko integration usually delivers.
A branded patient portal patients actually use
Appointments, history, billing, document exchange and messaging on the practice's domain. Patients stay on your brand from first booking through ongoing care.
Intake that arrives with the practitioner already informed
Structured forms filed against Cliniko records before the consult. Reception isn't re-typing during a busy morning, the practitioner walks in with context.
Lifecycle marketing tied to actual clinical events
Appointment, attendance and clinical milestone signals flow from Cliniko into GoHighLevel, HubSpot or the practice's preferred marketing platform. Retention, no-show recovery and reactivation campaigns trigger from real events.
A patient experience your practice can grow into
The integration layer scales as the practice grows — more clinicians, more locations, more disciplines. The portal and the data flows don't have to be rebuilt at each stage.
Commonly paired with
Cliniko works with the rest of your stack.
How we build
Production-grade.
Not Zapier in a trench coat.
Every Cliniko integration we ship handles failure properly: idempotent jobs, retry logic, dead-letter queues for unrecoverable cases, and observability so you can see exactly where data is at any moment.
Tested
Real test suite, real edge cases. Not just "it worked once."
Observable
You see what is happening — events logged, errors surfaced.
Maintainable
Documented, version-controlled, handed over properly.
More Health Practice Management
Other health practice management platforms we connect.
N Nookal
Allied health PMS popular with multi-practitioner clinics — we add patient portals and integration depth.
MD Medical Director
Major Australian GP clinical software — we build patient-facing portals and integration layers.
BP Best Practice
Major Australian GP clinical software — we build the patient-facing experiences it doesn't cover.
H Halaxy
Cloud allied health PMS with built-in client booking — we add bespoke portals and integration depth.
FAQ
Common questions about Cliniko integration.
Does Cliniko have a public API?
Yes — Cliniko has one of the better APIs in Australian healthcare software. We build extensive custom integrations on top of it including patient portals, intake flows, and AI-assisted workflows.
Is Cliniko Privacy Act compliant?
Cliniko is built to meet Australian Privacy Act requirements. Custom integrations on top must also meet APP requirements; we engineer these explicitly with overseas-transfer agreements where needed.
Can you build a multi-practice platform on Cliniko?
Yes — we build platforms for allied health collectives that share infrastructure across practices while preserving each practice's autonomy and patient data boundaries.
Can you connect Cliniko to GoHighLevel for marketing automation?
Yes — we routinely build n8n-based pipelines that pump appointment, attendance and clinical milestone events from Cliniko into GoHighLevel. Used for retention campaigns, no-show recovery sequences, follow-up automations, and pipeline reporting that the Cliniko-only view doesn't cover. Works similarly with HubSpot, ActiveCampaign, or whichever marketing platform a practice already runs.
Related reading
Thinking we’ve published on this kind of work.
Cliniko API integrations: practitioner's guide for AU clinics
A practitioner's view of the Cliniko API surface — what it covers, where it stops, and the integration patterns Australian allied-health practices use to build the layer Cliniko doesn't ship natively.
Mindbody to Cliniko migration: technical realities for AU clinics
The technical realities of moving an Australian wellness, recovery or multi-modality clinic off Mindbody and onto Cliniko — what transfers cleanly, what doesn't, where the workarounds live, and what timeline to plan against.
simPRO API integrations: connecting AU trades to the stack
A practical view of the simPRO API surface — what it covers, where it stops, and the integration patterns Australian commercial trades operators use to build the layer simPRO doesn't ship natively.
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