NDIS & Disability Services · Care rostering platform
ShiftCare
integration & API.
Rostering-focused care platform popular with NDIS support coordinators — we add participant portals and integration depth.
S What is ShiftCare?
ShiftCare in plain English.
ShiftCare is an Australian care management platform optimised for rostering, support worker scheduling, and timesheet workflows. Particularly strong for NDIS support coordinators, SIL providers, and aged care operators.
What businesses use it for
Common ShiftCare
use cases.
- 01 Support worker rostering and shift management
- 02 Participant case management and progress tracking
- 03 Timesheet workflows and payroll handover
- 04 Mobile field tools for support workers
- 05 NDIS claim preparation
- 06 Aged care service delivery tracking
Why custom?
Beyond the default ShiftCare integrations.
ShiftCare is a rostering-focused care management platform with strong adoption among Australian NDIS support coordinators and Supported Independent Living (SIL) providers. We build the bespoke layer ShiftCare users need: participant portals, claim automation, and reporting beyond the platform default.
What we build with ShiftCare
Common ShiftCare integrations.
Branded participant and family portals on ShiftCare data
Custom claim automation for NDIS submission
Reporting layers across multiple ShiftCare deployments
Integration with payroll and accounting platforms
Custom support worker mobile features extending ShiftCare
AI-assisted shift matching and roster optimisation
How we build
Production-grade.
Not Zapier in a trench coat.
Every ShiftCare integration we ship handles failure properly: idempotent jobs, retry logic, dead-letter queues for unrecoverable cases, and observability so you can see exactly where data is at any moment.
Tested
Real test suite, real edge cases. Not just "it worked once."
Observable
You see what is happening — events logged, errors surfaced.
Maintainable
Documented, version-controlled, handed over properly.
More NDIS & Disability Services
Other ndis & disability services platforms we connect.
L Lumary
Enterprise NDIS care management built on Salesforce — we add bespoke participant portals and reporting.
B Brevity
Mid-market NDIS platform with strong rostering — we build participant portals and bespoke automation.
C Carelink+
Long-running Australian care management platform with broad NDIS adoption — we add the bespoke supporter-facing layer.
FAQ
Common questions about ShiftCare integration.
Does ShiftCare have an API?
Yes — ShiftCare exposes API patterns supporting the custom integrations we typically build, including portals and claim automation.
How does ShiftCare compare to Lumary or Brevity?
ShiftCare is more rostering-focused; Lumary and Brevity are broader care management platforms. The right choice depends on operational mix.
Can ShiftCare handle multi-program providers?
ShiftCare can but bespoke reporting layers usually pay back for multi-program operations.
Related reading
Thinking we’ve published on this kind of work.
What AI actually costs to run in production
AI demos are cheap. Production is not. Where the money actually goes when you ship an AI feature, and how to size the engineering investment around the model.
Why integrations break in production (and what to design for)
Every integration that "just calls an API" eventually breaks. The five places they fail first, and the design patterns that keep them running unattended.
The hidden costs of SaaS once your business is established
The per-seat licence is the visible cost. Integration tax, lock-in, configuration drift, and the seat tax at scale are the SaaS costs no one quotes up front.
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ShiftCare?
A 30-minute scoping call — no pitch deck, no hard sell. Tell us what you're trying to connect and we'll tell you straight whether it's a fit.