Not-for-profit · Use case
Software for Australian Not-for-Profits & Charities
Donor portals, fundraising platforms, and CRM integrations for Australian charities and NFPs running Salesforce NPSP, Donorbox, Funraisin and similar platforms.
The problem
What we usually see when a not-for-profit reaches out.
Australian not-for-profits operate on tight budgets with high reporting expectations and increasingly demanding donors. CRM and fundraising platforms (Salesforce NPSP, Blackbaud, Funraisin, Donorbox) handle the basics but rarely fit a specific organisation's workflow. Donor portals are templated. Fundraising campaigns require manual setup. Volunteer management runs on spreadsheets. Grant reporting eats hours. The NFPs that grow fastest are the ones with bespoke supporter experience and operational automation that off-the-shelf platforms can't deliver.
The landscape
Where the gap lives.
The Australian NFP software market has both global enterprise tools and local options. Salesforce Nonprofit Cloud (NPSP) leads at the enterprise end, often with significant deployment complexity. Blackbaud (Raiser's Edge, eTapestry) has long-standing adoption in larger charities. Donorbox covers the small-to-mid donation segment. Funraisin specialises in peer-to-peer fundraising and challenge events. Local platforms like ChariTrack and Infoxchange cover specific niches.
Where bespoke pays back: branded donor portals matched to the organisation's brand and supporter experience, fundraising platforms tied to the NFP's specific campaign logic (peer-to-peer, recurring giving, capital campaigns, bequest pipelines), volunteer management with bespoke workflow, grant management automation, and multi-program platforms for organisations running diverse activities under one roof.
Our approach
How we think about it.
The CRM stays as the regulatory and donor-data engine. We build the bespoke supporter-facing and operational layers around it: branded portals, fundraising platforms, volunteer management, and grant reporting automation. Engineered for ACNC compliance, donor data privacy, and the financial sustainability realities of NFP operations.
Why bespoke
Where off-the-shelf falls short.
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Templated donor portals don't match the organisation's brand or supporter tone — important for retention
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Fundraising campaigns with bespoke logic (matched giving, peer-to-peer, capital campaigns) rarely fit generic templates
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Volunteer management beyond simple sign-up needs bespoke workflow most NFP platforms don't cover
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Grant reporting automation pays back materially — most NFPs still hand-reconcile across CRMs and accounting
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Multi-program organisations need integration breadth platforms don't cover natively
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Bequest pipelines and major-donor stewardship need workflows different from transactional fundraising
What we typically build
Concrete examples.
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Branded supporter and donor portal with giving history, document exchange, and impact reporting
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Custom fundraising platform with peer-to-peer, recurring giving, matched giving, or capital campaign logic
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Volunteer management platform with sign-up, scheduling, training tracking, and engagement automation
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Grant management automation with structured reporting against funder requirements
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Bequest pipeline and major-donor stewardship workflow
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Multi-program platform for NFPs running diverse activities under one roof
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Charity website with conversion-focused donation flow and campaign-specific landing pages
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Integration between Salesforce NPSP / Blackbaud and accounting (Xero, MYOB) for clean financial reconciliation
Common integrations
Platforms we typically connect.
The platforms most not-for-profit engagements involve. Vendor-specific tools (where not-for-profit have specialist software) plus the general-purpose integrations they sit alongside.
Salesforce NPSP
Enterprise NFP CRM built on Salesforce — broad adoption in larger Australian charities
Integration page →
Blackbaud
Long-running enterprise NFP platform (Raiser's Edge, eTapestry)
Integration page →
Donorbox
Small-to-mid donation platform with quick setup and broad NFP adoption
Integration page →
Funraisin
Australian-built peer-to-peer and challenge-event fundraising platform
Integration page →
GiveNow
Australian fundraising platform owned by Our Community
Integration page →
Stripe
Payment processing for donations, recurring giving, and event registrations
Integration page →
PayPal
Alternative payment processing — often offered alongside card payments for donors
Integration page →
Mailchimp
Donor newsletter and campaign communications
Integration page →
Klaviyo
Behavioural-trigger marketing for larger fundraising operations
Integration page →
Microsoft 365
Office stack for charity admin and grant correspondence
Integration page →
Google Workspace
Alternative office stack — Google for Nonprofits provides discounts
Integration page →
Xero
Standard accounting integration with NFP-specific reporting
Integration page →
MYOB
Alternative accounting platform with NFP modules
Integration page →
HubSpot
Marketing CRM with HubSpot for Nonprofits discount program
Integration page →
Don't see what you use? See the full integrations catalogue or tell us what you run — if it has an API, we connect to it.
Services involved
What this draws on.
Custom Web Apps
Custom-built web applications when off-the-shelf SaaS forces you to compromise.
Typical projects $20K–$120K
Web Development
Performance-first websites and ecommerce — across modern frameworks, WordPress, and WooCommerce.
Typical projects $10K–$60K
API Integrations
Wire your business systems together so data flows automatically — no more copy-paste.
Typical projects $8K–$45K
Indicative pricing
Most NFP engagements fall between $15K and $80K. Smaller fundraising campaigns and donor portals at the lower end; full multi-program platforms with grant management at the upper. We offer reduced rates for genuinely small charities.
Real pricing is set after a scoping call. We give honest ranges up front rather than hiding behind "contact us" — the actual quote may land lower or higher depending on what discovery surfaces.
FAQs
The questions we usually get.
Do you replace Salesforce NPSP, Blackbaud, or Donorbox?
No — those handle the donor CRM and fundraising machinery. We build the bespoke layer alongside: portals, custom campaigns, volunteer management, grant reporting. Replacement is rarely the right answer for NFPs with existing CRM investment.
Do you offer not-for-profit pricing?
Yes — we offer reduced rates for genuinely small charities and registered NFPs where the standard rate would be prohibitive. Larger NFPs with operational budgets pay standard rates, but discovery is always honest about what's sensible.
Can you handle ACNC compliance and reporting?
Yes — ACNC reporting requirements and broader NFP compliance are part of what we engineer for. We work with the existing CRM and accounting stack to make compliance reporting cleaner.
Can you build custom fundraising campaigns?
Yes — peer-to-peer, recurring giving, matched giving, capital campaigns, and bequest pipelines all involve bespoke logic. Templates work for simple appeals; bespoke wins for organisation-specific campaign mechanics.
Can you handle volunteer management?
Yes — volunteer sign-up, scheduling, training tracking, and engagement automation are common builds. Multi-program NFPs with diverse volunteer roles benefit most from bespoke platforms over templated solutions.
Written and delivered by
Andrew Roper — Founder & Technical Director
22+ years of practice across SaaS, ecommerce, healthcare information systems, manufacturing platforms, and government-adjacent compliance software. Every engagement is led personally — not handed off.
Let’s build something
The right system,
built once, properly.
If your business is ready to scale beyond what off-the-shelf tools can support — we should talk.