Health Practice Management · GP clinical software
Medical Director
integration & API.
Major Australian GP clinical software — we build patient-facing portals and integration layers.
MD What is Medical Director?
Medical Director in plain English.
Medical Director is a major Australian general practice and specialist clinical software platform. It handles clinical records, prescribing, MBS/PBS billing, and pathology integration. Owned by Telstra Health, used by thousands of Australian GP and specialist practices.
What businesses use it for
Common Medical Director
use cases.
- 01 Clinical record management for GP and specialist practices
- 02 Electronic prescribing tied to PBS
- 03 MBS billing and Medicare claiming
- 04 Pathology and imaging result integration
- 05 Specialist correspondence and referral management
- 06 Practice incentives program (PIP) reporting
Why custom?
Beyond the default Medical Director integrations.
Medical Director is one of the two dominant clinical software platforms used by Australian GPs (alongside Best Practice). We build the patient-facing and operational layers Medical Director doesn't cover: branded portals, online booking, structured intake, and integration with telehealth and other systems.
What we build with Medical Director
Common Medical Director integrations.
Branded patient portal connected to Medical Director records (within compliance bounds)
Online booking integrated with Medical Director appointment system
Structured intake forms that pre-populate clinical records
Telehealth flow tied to Medical Director patient records
Practice website with appointment booking and referral capture
Multilingual patient education content tied to clinical workflows
Commonly paired with
Medical Director works with the rest of your stack.
How we build
Production-grade.
Not Zapier in a trench coat.
Every Medical Director integration we ship handles failure properly: idempotent jobs, retry logic, dead-letter queues for unrecoverable cases, and observability so you can see exactly where data is at any moment.
Tested
Real test suite, real edge cases. Not just "it worked once."
Observable
You see what is happening — events logged, errors surfaced.
Maintainable
Documented, version-controlled, handed over properly.
More Health Practice Management
Other health practice management platforms we connect.
C Cliniko
Cloud-based PMS for allied health — we build patient portals, multilingual content, and bespoke integrations.
N Nookal
Allied health PMS popular with multi-practitioner clinics — we add patient portals and integration depth.
BP Best Practice
Major Australian GP clinical software — we build the patient-facing experiences it doesn't cover.
H Halaxy
Cloud allied health PMS with built-in client booking — we add bespoke portals and integration depth.
FAQ
Common questions about Medical Director integration.
Can you integrate with Medical Director?
Medical Director's integration options are more limited than cloud-native platforms like Cliniko, but we build integrations within the available patterns — typically via the Medical Director SDK or third-party connector layers.
Is patient data in Medical Director kept locally?
Medical Director typically runs on-premises in the practice. Custom integrations on top must respect the data flow constraints this creates and engineer for explicit data residency.
How does Medical Director compare to Best Practice?
Both are major Australian GP clinical software platforms with similar functionality. Choice usually comes down to practice preference and existing investment; both can be integrated with for the patient-facing layer.
Related reading
Thinking we’ve published on this kind of work.
What AI actually costs to run in production
AI demos are cheap. Production is not. Where the money actually goes when you ship an AI feature, and how to size the engineering investment around the model.
Why integrations break in production (and what to design for)
Every integration that "just calls an API" eventually breaks. The five places they fail first, and the design patterns that keep them running unattended.
The hidden costs of SaaS once your business is established
The per-seat licence is the visible cost. Integration tax, lock-in, configuration drift, and the seat tax at scale are the SaaS costs no one quotes up front.
Get started
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Medical Director?
A 30-minute scoping call — no pitch deck, no hard sell. Tell us what you're trying to connect and we'll tell you straight whether it's a fit.