Health Practice Management · Allied health PMS
Cliniko
integration & API.
Cloud-based PMS for allied health — we build patient portals, multilingual content, and bespoke integrations.
C What is Cliniko?
Cliniko in plain English.
Cliniko is a cloud-based practice management system widely adopted by Australian and international allied health practices. It handles appointment scheduling, clinical notes, billing, and patient communication. Designed for solo to mid-size practices, with strong API access for custom integration.
What businesses use it for
Common Cliniko
use cases.
- 01 Appointment scheduling for allied health practices
- 02 Clinical note-taking with templates per discipline
- 03 Patient billing and payment processing
- 04 SMS and email appointment reminders
- 05 Telehealth integration with platforms like Coviu
- 06 Reporting on practice performance and clinician productivity
Why custom?
Beyond the default Cliniko integrations.
Cliniko is the leading cloud-based practice management system for Australian allied health (physio, OT, psychology, podiatry, dietetics). We build the custom layer Cliniko users need: branded patient portals, multilingual content platforms, online booking with bespoke logic, and integration with telehealth and accounting systems.
What we build with Cliniko
Common Cliniko integrations.
Branded patient portal with appointment management, secure messaging, and document exchange
Multilingual health information platform tied to Cliniko patient records
Online booking with bespoke logic (multi-clinician, complex availability, package bookings)
Structured intake forms with branching logic that pre-populate Cliniko clinical records
Patient lifecycle automation: appointment, attendance, and clinical milestone events flowing from Cliniko into GoHighLevel via n8n — for follow-up, retention, no-show recovery, and pipeline reporting
Integration with Coviu, HealthDirect Video Call, Zoom Healthcare for telehealth
Custom platforms for allied health collectives sharing infrastructure across practices
AI-assisted clinical note summarisation and patient triage
Commonly paired with
Cliniko works with the rest of your stack.
How we build
Production-grade.
Not Zapier in a trench coat.
Every Cliniko integration we ship handles failure properly: idempotent jobs, retry logic, dead-letter queues for unrecoverable cases, and observability so you can see exactly where data is at any moment.
Tested
Real test suite, real edge cases. Not just "it worked once."
Observable
You see what is happening — events logged, errors surfaced.
Maintainable
Documented, version-controlled, handed over properly.
More Health Practice Management
Other health practice management platforms we connect.
N Nookal
Allied health PMS popular with multi-practitioner clinics — we add patient portals and integration depth.
MD Medical Director
Major Australian GP clinical software — we build patient-facing portals and integration layers.
BP Best Practice
Major Australian GP clinical software — we build the patient-facing experiences it doesn't cover.
H Halaxy
Cloud allied health PMS with built-in client booking — we add bespoke portals and integration depth.
FAQ
Common questions about Cliniko integration.
Does Cliniko have a public API?
Yes — Cliniko has one of the better APIs in Australian healthcare software. We build extensive custom integrations on top of it including patient portals, intake flows, and AI-assisted workflows.
Is Cliniko Privacy Act compliant?
Cliniko is built to meet Australian Privacy Act requirements. Custom integrations on top must also meet APP requirements; we engineer these explicitly with overseas-transfer agreements where needed.
Can you build a multi-practice platform on Cliniko?
Yes — we build platforms for allied health collectives that share infrastructure across practices while preserving each practice's autonomy and patient data boundaries.
Can you connect Cliniko to GoHighLevel for marketing automation?
Yes — we routinely build n8n-based pipelines that pump appointment, attendance and clinical milestone events from Cliniko into GoHighLevel. Used for retention campaigns, no-show recovery sequences, follow-up automations, and pipeline reporting that the Cliniko-only view doesn't cover. Works similarly with HubSpot, ActiveCampaign, or whichever marketing platform a practice already runs.
Related reading
Thinking we’ve published on this kind of work.
What AI actually costs to run in production
AI demos are cheap. Production is not. Where the money actually goes when you ship an AI feature, and how to size the engineering investment around the model.
Why integrations break in production (and what to design for)
Every integration that "just calls an API" eventually breaks. The five places they fail first, and the design patterns that keep them running unattended.
The hidden costs of SaaS once your business is established
The per-seat licence is the visible cost. Integration tax, lock-in, configuration drift, and the seat tax at scale are the SaaS costs no one quotes up front.
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Cliniko?
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